Imperial <b>Hotel</b>, TM MoU to enhance services - The Borneo Post Online - Hotel in Sarawak Blog |
| Imperial <b>Hotel</b>, TM MoU to enhance services - The Borneo Post Online Posted: 10 Jun 2014 09:33 AM PDT KUCHING: Imperial Hotel Kuching's subscription to Telekom Malaysia Bhd's (TM) Hospitality Entertainment Solution – the first hotel in Sarawak to subscribe to the service in – is expected to enhance the hotel's efficiency and competitiveness. The Hospitality Entertainment Solution is TM's latest ICT and entertainment package comprising In-Building Broadband Solution (IBS), TM's IPTV service – HyppTV and a Call Centre service, powered by TM's Direct Over Metro-E (DOME) network connectivity. The Hospitality Entertainment Solution is exclusively targeted at hospitality industry players which include hotel businesses, retreat owners, resort owners/operators, hospitals, apartments, condominiums and any high tenancy buildings that require wired or wireless internet access and uninterrupted TV viewing. According to Imperial Group Of Hotels general manager Su Sii Jiong, this initiative by TM will lay the foundation for collaborative and strategic partnership between both organisations to render mutually beneficial assistance with the aim of progressing to the next higher level of service standard offered to the hotel's valued customers. "We are certainly proud to have TM, which is no doubt the leading telecommunications company in Malaysia to deliver high quality of hospitality entertainment solutions supported by dedicated high speed broadband internet access to our hotel guests and to elevate our hotel's in-house entertainment offering in Imperial Hotel Kuching. HyppTV, the latest IPTV service operated by TM is diversified with its weather-proof channels, seamless internet access and superb customer support. In a press conference with the media, Imperial Hotel Kuching general manager Patrick Kuek mentioned that the weather-proof channels are one of two reasons which motivated them to enter into a partnership with TM. It also addresses the need for WiFi services which Kuek pointed out was a key criteria of late when business and leisure travellers search for hotels. "Over the years, I think most hotels, especially international name brand hotels, realised that WiFi has become a necessity, rather than a luxury item. This is why more international hotels are providing WiFi (services) on a complimentary basis," he observed. Commenting on the new partnership, TM Sarawak state general manager, Sarbini Hamdan TM hopes that the other hotels under Imperial Group, particularly in Sarawak, will follow suit. On the background of the Hospitality Entertainment Solution, Sarbini noted this solution was launched sometime in June last year, and TM only started aggressively promoting this service in August 2013. To date, TM has already secured commitments from 32 hotels around the country. "We are completely open to any of our consumers or hoteliers, resort owners or developers out there who want to work with us to subscribe to this service. Currently, Imperial Hotel (Kuching) is the first hotel that signed up," Sarbini said, adding that there is also another group of hotels (Everly Group of Hotels), that has signed up just recently. Sarbini noted that the collaboration established with Imperial Hotel Kuching reflects their commitment in preparing Malaysian small medium enterprises (SMEs) for a paradigm shift, especially those in the hospitality industry. "This all-in-one solution not only elevates the hotel guests' experience but most importantly, ease the hotel's technical management concerns as the solution provides High Speed Broadband Interent access via TM's DOME netowrk, world-class entertainment via HyppTV, as well as a 24/7 Call Centre and Customer support." The MOU signing ceremony yesterday saw Khaidhir Elias, vice president SME of TM and Sarbini signing the Service Agreement on behalf of TM while Imperial Hotel was represented by Don Yew Hoon, chief executive officer of Boulevard Group of Companies and Kuek. Also present at the ceremony were Su, Sharon Lau, financial controller of Imperial Hotel Kuching, Azman Yusof, general manager of SME, TM and Roslawati Mohd Tahir, head of SME, TM Sarawak.   |
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